Refund Policy

Refund Policy

At Alvix Mart, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, you may request a refund or replacement in accordance with the terms below.

Eligibility for Refunds
Customers must contact us within 3 days of receiving their order to report any issue. To process a refund or replacement request, clear photos or videos of the product may be required.

Refund Conditions
Refunds or replacements may be approved if:

  • The product received is damaged or defective.

  • The wrong item was delivered.

  • The product is significantly different from the item ordered.

Non-Refundable Items
Refunds will not be provided if:

  • The customer changes their mind after placing the order.

  • The product has been used, damaged, or altered by the customer.

  • The refund request is made after the specified return period.

Refund Process
Once your request is reviewed and approved, the refund will be processed within 5–7 business days. Refunds will be issued through the appropriate payment method or as agreed with the customer.

Order Cancellation
Orders may be cancelled before shipment. Once an order has been dispatched, it cannot be cancelled and will be subject to the refund policy terms.

Contact Us
For any refund or return inquiries, please contact our support team with your order details.

Alvix Mart reserves the right to review and approve refund requests based on the circumstances of each case.